Nesenta Oy
Innovative Resourcing

Chat

NESCHAT FOR CUSTOMER SERVICE AND SALES. Chat service is already widely adopted by different businesses as a customer service channel, which offers to customers fast, personal and real-time interaction.

 
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Chat

- outsourcing provides direct benefits


contact us

Sales Manager

Jari Antikainen

tel. +358 40 525 2815

jari.antikainen@nesenta.fi

Sales Manager

Markku Törhönen

tel. +358 40 550 7777

markku.torhonen@nesenta.fi

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NESCHAT FOR CUSTOMER SERVICE AND SALES

Chat service is already widely adopted by different businesses as a customer service channel, which offers to customers fast, personal and real-time interaction.

While popularity of chat is continuously growing, it requires a strong focus on the service process in order to achieve both efficiency and high quality of service.

This is why we organize our chat process in dedicated teams. See more about NesChat quality concept.

NesChat services

We differentiate three chat service models:

Info Chat works as a modern info center, providing customers with fast responses to standard questions, such as bookings, inquiries about service hours, messages and similar issues.

 
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Customer Service Chat is a part of the deep end-point customer service function based on the EPR and works faster than email.

Sales Chat offers new opportunities to increase your sales by activating your potential customers while they are visiting your web site.

 

TURN KEY SOLUTIONS

We arrange both the technology and the service solution.

  • Detailed service content

  • Experienced service agents

  • Fast response time

  • Newest technology and data security

  • One of the best reporting systems on the market

    o service levels, issues, results

    o KPI according to objectives

    o transparent quality

    o real time reaction

    o best practice