Contact Center
- fast availability and highest quality
CONTACT CENTER SERVICE
Our Contact Center Service strives for the highest quality, and currently we are at the edge of the continuous improvement. We talk about a modern, fast, effective and high-quality multi-channel customer care service.
Since our working procedures, operational scope and rational approach to the customers fixed cost structure lead to the overall cost decline, outsourcing of a contact center allows customers to make tangible cost savings in comparison with an in-house solution.
Info service covers multiple customer contact channels, such as telephone, email, chat, social media and video in parallel. Our contact center service is not only optimizing costs, but also improving the quality of service.
We provide our customer with a straightforward service implementation model meaning that activation of the service does not cause customer any additional rearrangements.
OPTIMAL AUTOMATION
Optimal automation can be achieved by balancing 1) Customer Experience, 2) Basic contact center production and 3) Innovative digitalization. Nesenta is deeply involved in all these competence areas. Together with our client we evaluate and indentify the most efficient and customer oriented mixture. The final result is a combination of cost efficiency and customer satisfaction in a mode of the Digital Expansion 2021-22.
“The contact center service provided by Nesenta rationalizes costs along the improvement of customer service”
We provide our customer with a straightforward service implementation model meaning that activation of the service does not cause customer any additional rearrangements.
Service scalability in a world of changes
Our services are also highly scalable. We can start with a specific function and further expand our co-operation. From a basic cc service into a modern information center with a response time of just a few seconds. And digitizing those parts which fits an automation.
We guarantee a fast response time, as well as precise data registering along all channels and operation systems. We also continuously measure and improve skills and competence of our service agents.
“Optimal automation by balancing Customer Experience, Basic cc production and Innovative digitalization”