- outsourcing provides direct benefits
High level of reachability is a cornerstone of customer service. Outsourcing of switchboard operations leads to faster response time and better customer satisfaction.
In addition to the increasing customer satisfaction, the switchboard outsourcing provides you with other benefit, such as the cost-effectiveness of your switchboard operations.
On the other hand, the switchboard outsourcing frees your resources, saves your staff from the continuous breaks caused by incoming phone calls, and let your organization to focus on more productive tasks.
Nesenta’s switchboard service carefully aligns with the client’s corporate image and brand. Here are some outsourcing advantages:
fast response time and continuous, well- balanced and not depending on call volume fluctuations service
highly motivated, professional personnel
cost saving – you pay only for actual calls
Our switchboard service is a well-shaped and cost-effective service package, and its implementation is very straightforward.
The service is not limited to any specific technology platform or system, which makes its technical deployment to be fast and easy.
switchboard service implementation
In addition to the technical equipment and information management systems, the switchboard service implementation includes determination on expected service quality and service level targets, for example the response time is defined in a service level agreement and usually takes 3-8 seconds.
The agreed service level is a subject for a continuous real-time monitoring, whether the reporting and quality control system NesQ may be also used as a channel for information sharing.