Nesenta Oy
Innovative Resourcing

Back Office Services as a part of outsourced service package

Back Office Services: The active interaction with an end-customer is in the core of outsourced customer service and sales. As a support for these functions it can be rational to include some background processes into complete outsourcing.

 
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Back Office

- services as a part of outsourced service package


contact information

Sales Manager

Markku Törhönen

tel. +358 40 550 7777

markku.torhonen@nesenta.fi

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BACK OFFICE services

The active interaction with an end-customer is in the core of outsourced customer service and sales. As a support for these functions it can be rational to include some background processes into complete outsourcing.

invoicing service

We also offer invoicing services as a part of our customer service outsourcing package. Adding this service streamlines your administration activities and adds more value on top of the customer service, especially when these functions are inherently close to each other. The invoicing service scales up with growing invoice volumes, covering the whole invoicing process from issuing invoices to payment collection.

registration and editing services

We carry out registration work both in customer-specific projects and as a continuous service. These services may involve, for example, coupon registration, information classification or more demanding editing work (for more information see Editing).

Behind any successful customer interaction are smooth background processes and careful preparation
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Our efficiency stems from the working model, in which utilization of customer service resources is optimized according to the varying volumes. Therefore, our tailor-made workflow applications enable adjustment of the freeing capacity if necessary.

 

MATERIAl management service

Customer service often includes material management activities, such as sending promotional material, handling logistics of magazines and newspapers or answering to customer feedbacks. The material management may also include the inventory management and handling product returns.

synergy creates efficiency

Nesenta has a long experience in efficient information handling, multi-lingual approaches and development of supporting data solutions. These capabilities allowed us to create a highly efficient editing concept, and as result to move the production of this service back from Asia to Finland.