Nesenta Oy
Innovative Resourcing

Services

Our services can be described from three points of view: conceptual, service as a product and service channel.

 
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Optimized competence

Quality and competence go hand-in-hand

Behind our high service quality and strong competence are important factors such as motivated and multi-skilled personnel, and customer company related content management emerged as a result of the continuous training.

The competence quality level is a subject for daily follow-up and measurement, for example our daily customer pulse measurement, and it is expected resulting further into growing customer satisfaction.

NesQ – our quality program

Nesenta ensures the quality of its service operations with NesQ quality system comprising five parallel programs:

  • NesQ Info: information management and real time reporting

  • NesQ Loyal: optimization of customer and partner satisfaction

  • NesQ Skill: skill monitoring and improvement

  • NesQ Goal: monitoring and improvement of efficiency and profit

    generation

  • NesQ Sec: information security and GDPR

We make daily check-ups on the competence quality level
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contact center and information service

Our services can be described from three points of view: conceptual, service as a product and service channel.

Conceptual approach means that while customer companies differ from each other by products and operational markets, our strong competence is a key to a successful outsourcing in every particular customer case.

The good examples of the service as a product are help desk, telemarketing service, switchboard, customer service, info service or editing.

The choice of a service channel is always depending on end-customer preferences, i.e. customer model behavior.

Quality stems from a well-defined infrastructure

Contact center business requires a good physical and technical infrastructure and innovative information management. Nesenta’s infrastructure comprises over 20 ERP and CRM systems, contact management systems, several project-specific monitoring solutions, and three service centers.