Nesenta Oy
Innovative Resourcing

IT Systems

IT SYSTEMS AND WEB SOLUTIONS

Nesenta’s IT services provide businesses with the most technologically advanced and cost-effective solutions for the information management optimization in contact center service industry.

 
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IT Systems

- outsourcing provides direct benefits


contact information

Sales and Marketing Director

Pekka Ojala

tel. +358 050 599 1674

pekka.ojala@nesenta.fi

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it systems and web solutions

Nesenta’s IT services provide businesses with the most technologically advanced and cost-effective solutions for the information management optimization in contact center service industry.

Our tailor-made applications are targeting the following service areas:

Customer service:

  • management of telephone service

  • management of email and chat service

  • monitoring of customer service quality

  • monitoring service of a winback activity

Sales and marketing:

  • customer relationship management (CRM)

  • telemarketing management and reporting

  • area sales management and reporting

  • lead and contact management

 
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HR management and administration:

  • training register

  • recruitment management

  • work atmosphere monitoring

  • management of email service

  • feedback management

  • reporting solutions

 

NESASPA – a modern information processing platform

While on the one hand, the data is dispersed across company’s different information systems, yet on the other hand, interaction volumes are quite limited, the customer service outsourcing might seem to a customer like no relevant solution.

In opposite, this is exactly the situation, when outsourcing of the customer service to Nesenta brings significant benefits to a customer’s company. That’s it, because Nesenta’s NesAspa information processing platform is designed to handle scattered data effectively and organize it into meaningful, coherent and working entity in a single operation system.

In practice, NesAspa is managing the progress of customer interactions, giving a customer agent fast and accurate responses to customer questions, dynamically suggesting sales arguments, and providing a real-time comprehensive reporting.