Switchboard service

Switchboard outsourcing brings you direct benefits

High level of reachability is a cornerstone of customer service. Outsourcing of switchboard operations leads to faster response time and better customer satisfaction.

In addition to the increasing customer satisfaction, the switchboard outsourcing provides you with other benefit, such as the cost-effectiveness of your switchboard operations.

On the other hand, the switchboard outsourcing frees your resources, saves your staff from the continuous breaks caused by incoming phone calls, and let your organization to focus on more productive tasks.

Nesenta’s switchboard service carefully aligns with the client’s corporate image and brand.

Here are some outsourcing advantages:

• fast response time and continuous, well- balanced and not depending on call volume fluctuations service

• highly motivated, professional personnel

• cost saving – you pay only for actual calls

• growing efficiency in your own organization

• continuous monitoring and reporting on service levels and staff efficiency

• multi-lingual service

• modern technology

High level of reachability is a cornerstone of customer service

Our switchboard service is a well-shaped and cost-effective service package, and its implementation is very straightforward.

The service is not limited to any specific technology platform or system, which makes its technical deployment to be fast and easy.

The switchboard service can also be outsourced as a solution for temporarily work overflows.

Our solutions for information management are the result of a long-time development process. For example, the information management system provides us with contact data combined with status information e.g. in/out-of-office, and thus ensures high quality service.

We provide our service in Finnish, Swedish and English languages.

switchboard service implementation

In addition to the technical equipment and information management systems, the switchboard service implementation includes determination on expected service quality and service level targets, for example the response time is defined in a service level agreement and usually takes 3-8 seconds.

The response time usually takes 3-8 seconds

The agreed service level is a subject for a continuous real-time monitoring, whether the reporting and quality control system NesQ may be also used as a channel for information sharing.

Since the service level is scalable, the cost level of the overall switchboard service is also can be optimized

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